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What can we help you with?
Most frequent questions
How do I message someone?
I was notified that someone likes me but I can't see who.
One of my chats disappeared.
Why can I only view a received photo once?
What happens when I report someone?
Why does my verification keep getting rejected?
Sign Up and Log In
I can't log in.
Will I lose all my matches and chats if I delete the app?
I deleted my account and can't reset my password to log in again.
The app keeps crashing.
Problems with Facebook permissions?
Profile and Settings
How can I edit my profile?
How can I delete my account?
How can I set up my metric system?
What being verified means?
What being active means?
What is a traveler badge?
What is a silent mode?
Photos
Can I send photos to my matches and how?
How come my photos keep being rejected? Are there any rules for public photos?
Someone stole my photos and uses them as their own. What do I do?
I don't want to show my face to everybody. What do I do?
Swiping
I have swiped through many pictures before I realized you can't go back and like the person. What now?
How can I report someone?
I don't have any matches.
Surge says “there's no one new around you”, yet I keep getting notifications that someone likes me.
How do I filter the results?
Matches
How do I unmatch someone?
Can I reverse the unmatch?
I lost all my matches!
Messages
How do I message people?
Can I delete messages?
I got a new message notification but I don't see it.
Power Messages
What is a Power Message and how does it work?
Premium Membership
What's included in Surge Membership?
How do I cancel my Surge subscription?